Refund & Returns Policy

At Cannymart, customer satisfaction is our priority. We aim to deliver genuine and high-quality products. If you are not fully satisfied with your purchase, our return and refund policy is here to help you.

Return Eligibility

You can request a return or replacement within 7 days of receiving your order. To be eligible for a return, the product must:

• Be unused and in original condition
• Include original packaging, accessories, manuals, and invoice
• Be returned without physical damage caused by misuse
• Include all free items, if provided with the order

Replacement & Refund Conditions

A replacement or refund may be provided if:

• The product received is damaged during delivery
• The item is defective or not working properly
• You received the wrong product, model, or variant

To process your request quickly, customers may be asked to provide product photos or an unboxing video for verification.

Non-Returnable Items

Returns or refunds will not be accepted for:

• Products damaged due to improper handling or misuse
• Physically damaged items caused after delivery
• Missing accessories or damaged packaging
• Requests made after the return period ends

Refund Process

• Refunds are processed after the returned product is inspected and approved
• Approved refunds will be credited to the original payment method
• Refund processing may take 5–10 business days depending on your bank or payment provider

Order Cancellation

• Orders can be cancelled only before shipment
• Once the order has been dispatched, cancellation requests may not be accepted

Need Help?

For any questions regarding returns, replacements, cancellations, or refunds, please contact the Cannymart support team. We are committed to providing a smooth and reliable shopping experience for every customer.

Cannymart reserves the right to update or modify this policy at any time without prior notice.